Thank you for visiting and shopping at DIY E Liquids. Following are the terms and conditions that constitute our Delivery Policy.
DOMESTIC DELIVERY POLICY
All orders are processed within 1-2 business day. Orders are not dispatched or delivered on weekends or holidays.
If we are experiencing a high volume of orders, deliveries may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Delivery rates & delivery estimates
Delivery charges for your order will be calculated and displayed at checkout.
Royal Mail 48 (Below 2kg)
Delivery Method : Royal Mail 48
Estimated Delivery Time : 2-3 Business Days
Delivery Cost : £3.99
Royal Mail 48 Tracked (Between 2kg and 5kg)
Delivery Method : Royal Mail 48 Tracked
Estimated Delivery Time : 2-3 Business Days
Delivery Cost : £4.99
Express Delivery
Delivery Method : Royal Mail 24
Estimated Delivery Time : Next Business Day
Delivery Cost : £6.99
Large Parcel Delivery (Only applicable to order weighing over 5kg)
Delivery Method : Parcelforce 24
Estimated Delivery Time : Next Business Day
Delivery Cost : £8.95 (Per parcel)
All orders placed before 12pm (Monday to Friday) are dispatched on the same day.
Please note that all Next Day deliveries must be made before 12pm to ensure your order is dispatched on time for a next business day delivery. Delivery delays can occasionally occur.
Delivery confirmation & Order tracking
All orders are sent using a tracked or signed for service. If your order does not arrive by the estimated date of delivery, please contact us at info@diyeliquids.co.uk to obtain a tracking report.
The tracking number will be active within 24 hours of dispatch.
Damages
DIY E Liquids is not liable for any products damaged or lost during delivery. If you received your order damaged, please contact the courier company to file a claim. We will provide as much assistance as possible if you file a claim with the courier.
Please save all packaging materials and damaged goods before filing a claim and take photo evidence of this.
INTERNATIONAL DELIVERY POLICY
Delivery charges for your order will be calculated and displayed at checkout.
Europe International
Estimated Delivery Time : 5 – 10 working days depending on country of delivery
Delivery Cost : £14.99
For large deliveries please contact us at info@diyeliquids.co.uk to discuss a more suitable delivery option.